Shipping Policy

Last updated: July 17, 2026

At Bloomora Tea Co., we carefully prepare and package every order so it arrives safely and ready to enjoy.

Shipping Locations

Bloomora Tea Co. currently ships to addresses within the United States.

We do not currently offer international shipping.

Processing Time

Orders are typically processed within 1 to 3 business days after payment is successfully received.

Orders are processed Monday through Friday, excluding weekends and holidays. Processing may take slightly longer during holidays, sales, product launches, or periods of high order volume.

Processing time refers to the time required to prepare your order before it is transferred to the shipping carrier. It does not include carrier transit time.

Shipping Rates and Free Shipping

Available shipping rates and methods are calculated and displayed at checkout based on the delivery address, order size, and selected shipping method.

Free standard shipping may be available on qualifying orders of USD 45 or more, as shown at checkout.

Unless otherwise stated, the free-shipping minimum is calculated after discounts and before applicable taxes.

Estimated Delivery Times

Estimated delivery times are displayed at checkout when available and begin after your order has been processed and transferred to the shipping carrier.

Delivery dates are estimates and are not guaranteed. Delivery may be affected by severe weather, holidays, carrier disruptions, high shipping volume, service interruptions, or other circumstances outside our reasonable control.

Although carrier delays are outside our control, please contact us if your order is significantly delayed and we will review the available tracking information and assist where reasonably possible.

Order Tracking

When tracking is available, you will receive a shipping confirmation email containing your tracking information after your order has been fulfilled.

You may also be able to view tracking updates through your Shopify order-status page or the Shop app.

Please allow up to 48 hours for tracking information to begin updating after the carrier receives the package.

Address Changes and Incorrect Information

Please review your shipping address carefully before completing your purchase.

If you notice an error after placing your order, contact us as soon as possible at bloomorateaco@pm.me. We will try to update the address if the order has not yet been processed or shipped, but we cannot guarantee that changes will be possible.

Customers are responsible for providing a complete and accurate shipping address. Bloomora Tea Co. is not responsible for delays, failed deliveries, returned packages, or additional shipping charges caused by incorrect or incomplete information provided at checkout.

If an order is returned to us because of an incorrect address, an undeliverable address, or a failure to collect the package, additional shipping charges may apply before the order can be shipped again.

Lost or Delayed Packages

If your tracking information has not updated for an extended period or the order has not arrived within seven business days after the estimated delivery date, contact us at bloomorateaco@pm.me.

Please include your order number so we can review the shipment and help you determine the next steps.

When appropriate, we may assist with contacting the shipping carrier or submitting a carrier claim. The availability and outcome of a claim may depend on the carrier, selected shipping service, tracking information, and applicable shipping coverage.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

Check around the delivery location, including porches, side doors, mailrooms, and parcel lockers.

Ask household members, neighbors, building staff, or property management whether they received it.

Allow one additional business day because some carriers mark packages as delivered shortly before completing delivery.

Contact the shipping carrier for additional delivery details.

If the package is still missing, contact us at bloomorateaco@pm.me with your order number and tracking information. We will review the situation and assist where reasonably possible.

Damaged, Incorrect, or Incomplete Orders

If your order arrives damaged, contains an incorrect product, or is missing an item, contact us within seven days of delivery at bloomorateaco@pm.me.

Please include:

Your order number.

A description of the problem.

Photos of the product and packaging.

A photo of the shipping label when available.

Please keep the damaged product and all original packaging until we finish reviewing the issue.

Depending on the circumstances, we may offer a replacement, store credit, or refund in accordance with our Return and Refund Policy.

Shipping Restrictions

We reserve the right to restrict shipping to certain addresses, regions, or order types when necessary because of carrier limitations, legal restrictions, suspected fraud, product restrictions, or other operational concerns.

We cannot ship to an address that is not accepted by the available carrier or our checkout system.

Contact Us

For questions about shipping or an existing order, contact us at:

Bloomora Tea Co.

Email: bloomorateaco@pm.me